Acceptable Use Policy (AUP)
Rocket Networks and its affiliates provide to business and consumer users a variety of information technology related products and services, including such service as internet access, content delivery services, various electronic mail (email) packages and services, world wide web hosting arrangements, voice and other data communications, internet-related and telecommunications services (each, a "Service" and collectively the "Services").
This document defines the Acceptable Use Policy (“AUP”) of the Services with a view of ensuring the integrity, security, reliability and privacy of the Rocket Networks network, systems, products, services, server hosting facilities and data contained therein (collectively, the " Rocket Networks Network" or “Network”).
Rocket Networks Customers are solely responsible for the content and messages that they post, distribute or otherwise make available using the Rocket Networks Network and Services.
For the purposes of this policy, a Customer is defined as any party who uses a Service from Rocket Networks.
For the benefit of all of Rocket Networks subscribers, as a condition of the Services, Rocket Networks prohibits the following activities:
- Unlawful or Improper Use of the Services.
The Client may not use the Services in a manner prohibited by any applicable laws or regulations. Without limiting the foregoing, the Client may not use the Services for any unlawful or abusive purpose, in any way that could damage, disable, overburden, or impair any Rocket Networks property, or in any way that directly or indirectly interferes with or disrupts our network or adversely affects another’s use or enjoyment of any Services, including other Rocket Networks subscribers. The Client may not use or attempt to use the Services in any manner such as to avoid incurring charges for or otherwise being required to pay for such usage. The Client may not circumvent or attempt to circumvent user authentication or security of any host, network, network element, or account (also known as “cracking” or “hacking”). This includes, but is not limited to, accessing data not intended for the Client, logging into a server or account that the Client is not expressly authorized to access, or probing the security of other networks. The Client may not interfere or attempt to interfere with any services to any user, host, or network (“denial of service attacks”). This includes, but is not limited to “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. The client may not use any kind of program/script/command, or send messages of any kind, designed to interfere with (or which does interfere with) any server or a user’s session, by any means, locally or via the Internet.
- Excess Utilization of Network Resources.
The excessive use or abuse of Rocket Networks network resources by one subscriber may have a negative impact on all other subscribers. Accordingly, the Client may not use the Services or take any action, directly or indirectly, that will result in excessive consumption or utilization, (beyond 80% of link capacity on a continuous basis, unless otherwise agreed upon between the Client and the Contractor) of the system or network resources, or which may weaken network performance, as determined in Rocket Networks sole discretion. Such prohibited actions include, but are not limited to: using the Services to host a web server site which attracts excessive traffic at the Client’s location, continuously uploading or downloading streaming video or audio, Usenet hosting, gaming server hosting or continuous FTP uploading or downloading.
- Intellectual Property Infringement.
The Client may not use the Services to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right of any party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of movies, photographs from magazines, books, or other copyrighted sources, or the unauthorized transmittal of copyrighted software.
- Objectionable Material.
The Client may not use the Services to store, post, transmit, or disseminate material or information that is unlawful, harmful, threatening, abusive, harassing, libellous or defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, provincial, national, or international law, order, rule, or regulation.
- Junk E-mail.
The Client may not use the Services to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, or fax blasting (collectively, “Spam”). Rocket Networks SD considers any unsolicited commercial mail to be Spam, regardless of the amount of mail sent, unless the recipient has specifically requested the information. An e-mail may be “unsolicited” for purposes of this AUP if (1) the recipients’ e-mail addresses were not obtained through a personal or customer relationship between recipient and sender, (2) recipients did not affirmatively consent to receive communications from the sender, or (3) recipients have opted out of receiving communications from sender when given the opportunity to do so.
- Fraudulent Activity.
The Client may not use the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters.” The Client may not use techniques to hide or obscure the source of any e-mail or other communication.
The Client may not use the Services to impersonate any person or entity, or falsely state or otherwise misrepresent the Client’s affiliation with any person or entity, or to create a false identity for the purpose of misleading others. Without limiting the foregoing, the Client may not use invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing.
- Software Viruses.
The Client may not use the Services to upload files or transmit any material that contains viruses, worms, Trojan Horses, time bombs, cancelbots, corrupted files, or other code that manifests contaminating or destructive properties.
- Collecting Information.
The Client may not use the Services to store or collect, or attempt to store or collect, personal information about third parties without their prior knowledge and consent.
- Use of the Client’s Account by Others.
The Client may not, through action or inaction, allow others to use the Services for illegal or improper activities or for any purpose or in any manner prohibited by this AUP. The Client may not permit the Client’s network, through action or inaction, to be configured in such a way that gives a third party the capability to use the Services in an illegal or improper manner or for any purpose or in any manner prohibited by this AUP.
The Client may not directly or indirectly reproduce duplicate, copy, sell, provision, resell, rent, lend, pledge, transfer, distribute or exploit any portion of the Services without Rocket Networks prior written consent.
- Excessive use of resources.
The Client agrees to comply with all Rocket Networks network, bandwidth, and data storage and usage limitations. The Client shall ensure that the Client’s bandwidth consumption using the Service does not exceed the limitations that are now in effect or may be established in the future. If the Client’s use of the Service, whether intended use or use derived from any script(s), virus, or worm(s) installed, results in the consumption of bandwidth in excess of the applicable limitations that is a violation of this Acceptable Use Policy. In such cases, Rocket Networks will bill the Client for the usage and may, in its sole discretion, terminate or suspend the Clients Service account or request that the Client subscribe to a version of the Service with higher bandwidth usage limitations if the Client wishes to continue to use the Service at higher bandwidth consumption levels. Rocket Networks will provide the Client written notification of any excessive use of service or violation of Policy prior to taking any action.
VIOLATION OF ANY OF THESE PROHIBITED ACTIVITES MAY RESULT IN ACTION TAKEN BY ROCKET NETWORKS WHICH CAN INCLUDE, BUT IS NOT LIMITED TO, THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES THE CLIENT RECEIVE FROM ROCKET NETWORKS.
The Client is solely responsible for implementing sufficient procedures and checkpoints to satisfy the Client’s particular requirements for accuracy of data input and output, and for maintaining a means external to the Services for the reconstruction of any lost data.
Illegal and Fraudulent Activity
The Client acknowledges and agrees that Rocket Networks may cooperate fully with investigations of possible illegal activity or violations of systems or network security. This may include local or remote events and will include cooperating with law enforcement authorities in the investigation of suspected criminal violations. Customers who violate systems or network security may incur criminal and/or civil liability. Rocket Networks may immediately suspend or terminate the Client’s Service if Rocket Networks suspects abuse or fraudulent use of the Service, interference with our network, or violation of this AUP, and may notify the appropriate authorities if it reasonably believes that such abuse or fraudulent use is in violation of applicable law. The Client must cooperate with Rocket Networks in any fraud investigation and use any fraud prevention measures that Rocket Networks prescribes. The Client’s failure to provide reasonable cooperation may result in the Client’s liability for all fraudulent usage.
Privacy; Monitoring the Service, Policy Management
Rocket Networks is under no obligation to monitor the data passing through its network, but Rocket Networks may do so from time to time at its discretion. Without limiting any other right of Rocket Networks under this, Rocket Networks may disclose any information regarding the Client or the Client’s use of the Services for any reason and at its sole discretion in order to satisfy applicable laws, regulations, orders, or governmental requests, or in order to operate and deliver the Services in an efficient manner, or to otherwise protect Rocket Networks ’s property or legal interests and those of its customers. To protect its customers and its network Rocket Networks may, without limitation, block or allow traffic types as we see fit at any time.
Upon termination of the Client’s account, Rocket Networks is authorized to delete any files, programs, data and e-mail messages associated with the Client’s account on the Contractor owned assets only.
The failure of Rocket Networks or its suppliers to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. The Client agrees that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.
The Client agrees to indemnify, defend and hold harmless Rocket Networks and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from the Client engaging in any of the prohibited activities listed in this AUP or resulting from the client’s violation of the AUP or of any other posted Rocket Networks policy related to the Service. The Client’s indemnification will survive any termination of the Customer Agreement.
Responsibility for Content
Rocket Networks takes no responsibility for any material created or accessible on or through its network. Rocket Networks is not obligated to monitor such material, but reserves the right to do so. Rocket Networks will not exercise any editorial control over such material. In the event that Rocket Networks becomes aware that any such material may violate this AUP and/or expose Rocket Networks to civil or criminal liability, Rocket Networks reserves the right to block access to such material and suspend or terminate any Customer creating, storing or disseminating such material. Rocket Networks further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the Customer that Rocket Networks deems responsible for the wrongdoing.
Revisions; Reservation of Rights
Rocket Networks reserves all rights including the right to revise, amend, or modify this AUP or any other Policy at any time, and any such revisions will be effective ten (10) days after posting on the Rocket Networks website and providing written notification to the Client upon each material revision, modification or amendment. The Client agrees that continued use of the Services after the effective date of any such revision, amendment or modification will constitute acceptance thereof and shall thereafter be bound by the terms of this AUP, as revised, modified or amended.